1. Summary
You can cancel a paid InkLift plan at any time. You may request a full refund within 14 days of your first payment by contacting support@inklift.ai.
2. Cancelling Your Plan
To cancel, open the billing portal from your account and cancel your subscription. Your plan stays active until the end of the current billing period and does not renew after that. You are not charged again once you cancel, and you keep the features of your plan until the period ends.
3. Refunds
We provide a full refund on request within 14 days of your first payment. After that period, cancellation stops the next renewal; unused time in the current billing period is not pro-rated or refunded, except where required by applicable law.
4. Billing Errors & Exceptions
If you believe you were charged in error — for example, a duplicate charge or a charge after a confirmed cancellation — contact us at support@inklift.ai within 30 days and we will investigate and correct genuine billing mistakes. Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws that apply to you; where such rights apply, they prevail over this policy.
5. Failed Payments
If a renewal payment fails, we may retry it and will notify you. If payment cannot be collected, your plan may be downgraded to the Free tier. Your data is retained according to our Privacy Policy.
6. Contact
For any billing or refund question, contact support@inklift.ai.